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ACE FAQs

1. What is the ACE Online Mentoring Subscription Program?
ACE Mentoring is an online subscription service focused on mentoring engineers, scientists, and technologists who want to Advance their Career in Engineering. (ACE is also useful for technical leads and managers who want new tools to apply in their own management processes.)

The Subscription Service consists of two main parts First, the permanent materials, audio files, articles, and presentations that you have access to immediately after joining and second, the monthly subscription that provides additional mentoring information and support on an ongoing monthly basis. This second part consists of a live/recorded/archived tele-mentoring call per month and a live/recorded/archived webinar/mimi-class per month.

2. How does the ACE Subscription Program Work?
The ACE Online Mentoring Program is priced as a monthly subscription service.  You get access to the complete ACE Program for $47 per month. You have unlimited access to the Program, which includes audio files, presentations, videos, and two monthly, live tele-mentoring/mini-course calls. The subscription is a monthly recurring billing program meaning that you sign up using your credit card or Paypal and your credit card is charged the monthly subscription fee of $47 until you cancel (which is easy… see item #8 below).

3. How do the Tele-Mentoring Calls Work?
Once each month, Steven Cerri leads a live tele-mentoring call for ACE members.
  Each of these sessions focus on the main principles contained in the ACE Online Mentoring Program.  Each tele-mentoring call is recorded for those who cannot attend them live and this also allows all subscribers to review the material at their convenience anytime from anywhere in the world.

4. How do the Mini-Course/Webinars Work?
Once each month, Steven Cerri leads a live mini-course call for ACE members.
  Each of these sessions focus on specific tools that you can apply immediately to your engineering career in order to get noticed, get promoted, and advance. These are proven concepts that managers say they value in their direct reports. Each mini-course call is recorded for those who cannot attend them live and this also allows all subscribers to review the material at their convenience anytime from anywhere in the world.

5. How does registration work?
Once you sign up for ACE, your will be asked to input a username and password. From that point on, when you use your username and password to access the information in ACE, you will see a welcome box in the left-most column of each page you view. The ACE website is www.acementoring.com. (See Item #12 below for more details.)

6. How will I be notified about the tele-mentoring and mini-class calls?
As an ACE member, one week before the call you will receive an email notifying you of the call in information and reminding you of the date and time. You will receive a similar email 24 hours and 6 hours before the call, as reminders.

7. Besides the mentoring calls and the mini-courses which are continuously added every month, what materials are included in the ACE Online Mentoring Subscription Program?
All of these materials are included free with your subscription:

  1. Audio recording series “Advancing Up the Technology Management Ladder” (12 audio series)
  2. Audio/PDF presentations
  3. Advance chapters of Steven Cerri’s upcoming book
  4. Audio presentations

8. How do I get started with the ACE Online Mentoring Program?
You can start with a 7-day free trial.  Click on the Join link below to subscribe to the service.

Join the ACE Online Mentoring Program here.

Join the ACE Online Mentoring Program here.

9. How do I cancel my subscription?
The cancellation process is easy and immediate. The process depends upon how you signed up.

If you signed up through your PayPal account, using either your PayPal account or your credit card through PayPal, you have two easy and immediate ways to cancel.
1. You can cancel on your own through your PayPal portal.
2. You can cancel by sending an email to customerservice@acementoring.com requesting cancellation and your subscription will be immediately be canceled and your credit card will no longer be charged.

If you signed up not using PayPal but using your credit card through 2CheckOut.com you can easily and immediately cancel by sending an email to customerservice@acementoring.com requesting cancellation and your account will be immediately be canceled and your credit card will no longer be charged.

If you cancel within 7 days of your initial registration, your credit card will be refunded $47.

10. Is there a trial period and refund policy?
You receive a free 7-day trial period when you sign up.
 If you are not 100% satisfied with your membership to ACE Mentoring, cancel your membership during those first 7 days for a full $47 refund to your credit card…no questions asked. The refund policy applies only to the first time you register for ACE. If you register and cancel and then register again within 12 months the refund policy will not apply. (To cancel see item #8 above.)

11. What is the Privacy Policy for the ACE Mentoring Subscription Service?
The Privacy Policy covers how we use your personal information. We take your privacy very seriously and will take all measures to protect your personal information. Any personal information received and/or collected via this site, including email addresses, telephone numbers, and payment information will only be used to fill your order, answer your requests, or for the purpose of communicating with you as appropriate. We will not sell or redistribute your information to anyone in any form. I hate spam as much as you do and I, like you, want my information secure and kept private.

12. How does the Registration Process work?
The ACE Mentoring Program registration steps is as follows:

Step #1. Click on the Subscribe button below.

Step #2. You will be taken to a 2checkout page where the registration process will begin. When you click on the “Continue” button you will be taken to the…

Step #3. Personal information page where you will fill in Name, email, etc. When you click on the “Continue” button you will be taken to the…

Step #4. Page where you will select whether you want to use your Paypal account or your credit card. When you click on the “Continue” button you will be taken to the…

Step #5. Corresponding payment page for credit card/payment account information. When you click on the “Continue” button you will be taken to the…

Step #6. User registration page where you will select a User Name and a Password to be used by you whenever you want to enter the ACE Mentoring Portal (as long as your account is paid-up). Important Note: If for some reason you leave the user registration page before you complete inputing your User Name and Password and clicking Register, your registration will not be completed and you will not have access to the ACE Mentoring Portal. In that case, please send an email to customerservice@acementoring.com indicating what has happened. Include your First and Last Name and the Email Address you used to pay for your access. You will be sent an email with a User Name and Password you can use to access ACE. You may keep the User Name and Password given to you or you may enter ACE and change them as you like.

Step #7. Once you have selected a user name and password and clicked the “Register” button you will enter the ACE Mentoring Portal where you will have access to all the information available.

Step #8. You will receive an email welcoming you to the ACE Subscription Program. This email will include your user name and password. Please keep this information safe and handy for reference. You will also receive a separate email which is a receipt for your ACE subscription purchase. You will receive a receipt email for each month you keep your account active.

Thank you, Steven Cerri

Join the ACE Online Mentoring Program here.