Outline-STCi07-Delegation and Emerging Leadership Skills for New Technical Managers

Delegation and Emerging Leadership Skills for New Technical Managers

Two-Day Workshop
Facilitated by Steven Cerri
Class size is limited to 24 participants


1. Introductions

  • What is delegation?
  • What is “delegation-leadership”?
  • How are they related?

2. The Seven Steps of Successful Delegation

  • Introduction of the Seven Steps of Successful Delegation

3. Step 1: Selecting the Task(s) to Delegate

  • Learn what tasks are appropriate for delegation?
  • Learn when the delegation process should begin?
  • Learn the role of leadership in the delegation process?
  • Learn the role of personal strength and confidence in the delegation and
    leadership processes.
  • Lean how to maintain your best perspective in the delegation process.

4. Step 2: Structuring the Tasks to Be Delegated

  • Learn how YOU understand the task(s) you want to delegate?
    • Understanding your “Map of the World”
  • Learn how to explain the tasks you want to delegate.
    • (Understanding the delegation candidate’s “Map of the World”
  • Learn how to evaluate who will be impacted by the success or failure of the
    delegated task(s).

    • Learn to use “Systemic Thinking” to understand far-reaching impact.
    • Learn how to prepare the “project interfaces” to help the delegation process.
  • How to prepare for results.

5. Step 3: Selecting the Person to Delegate To

  • Learn how to decide who is best for the job.
  • Learn the role of the delegation candidate’s thinking processes in deciding whom
    to delegate to.
  • Learn how to vary your management style to the person being delegated to.
    • If the delegation candidate has experience…
    • If the delegation candidate is inexperienced…

6. Step 4: Having the Delegation Discussion

  • Learn the role of communication expertise in delegation and leadership*.
    • Learn how to build trust in the delegation process*.
    • Learn to evaluate the motivation strategies of the delegation candidate*.
    • Learn how to use leadership tools for successful delegation.
  • Learn the importance of understanding “thinking processes” and their impact on
    successful delegation outcomes.*

    • Learn how to have the “trust” discussion with the delegation candidate.
  • Learn How To Define the Parameters of Success.
  • Learn Task Management
    • Learn to avoid the problem of too much management oversight
    • Learn to avoid being a micromanager.
    • Learn to avoid the problem of too little management oversight
  • Learn how to elicit the plan for success from the person you are delegating to.
    • Learn how to ask the right questions for empowerment*.
    • Learn how to ask the right questions to give guidance*.
  • Learn how to structure useful expectations for results.
    • Learn how to ensure that both parties have the same expectations.
  • Learn the two possible outcomes of the delegation.
    • Completion of tasks.
    • Training the candidate for success.
  • Learn how to set expectations for your management “interventions” when


7. Motivating Through Different Media

  • In person
  • On the phone
  • Via email

8. Your Identity As A Manager

9. Best Practices for the New Manager

10. Best Practices of Managers in Your Field of Expertise

11. The Five Traps to be Avoided by the New Manager

12. Six Functions of the Successful Manager

  • Focus on these functions to be successful

13. How to Avoid Micromanagement

  • Guaranteed processes to avoid micromanaging your team

14. Learn How to Adjust Your Management Style to Any Situation

  • Based on the context
  • Based on the personnel