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STCi04-Customer Service Skills for Technical Professionals

Customer Service Skills for Technical Professionals

How to Turn Customers and Colleagues Into Allies

Two-Day Workshop
Facilitated by Steven Cerri
Class size is limited to 24 participants

OBJECTIVES

Dealing with customers as an engineer, project lead, or technical manager can be a challenge. While excellent communication skills can take you a long way toward success, dealing effectively with customers means more than just communicating well. It means being a partner with your customer so that you become a valued member of their team.

During this two-day workshop, participants will learn strategic processes and tools that will move them from being an “outsider” trying to help, to an “insider” developing mutually-beneficial relationships with any customer. For example, participants will learn how to turn an angry customer into a loyal ally. With new tools and perspectives, each participant will be able to apply these tips and techniques immediately to both internal and external customers.

STCerri International, Semi-Custom, On-Site Facilitation Programs

STCerri International provides partially customized, on-site training programs designed to make your engineers and technical managers as effective with people as they are with technology. Imagine engineers and technical managers who can influence, communicate with, and move effectively with a wide variety of people, from a wide variety of backgrounds, in a wide variety of situations. What would your organization be capable of accomplishing with that kind of team? Our on-site programs are specifically tailored so that the employees attending will leave with tools and solutions they can directly apply to their own situations the very next day.