Outline-STCi11-Leadership Skills for Technical Managers

Motivating and Managing Today’s Technical Workforce

Two-Day Workshop
Facilitated by Steven Cerri
Class size is limited to 24 participants


1. Introductions

2. Communication as the Key to Formal and Informal Leadership

  • The responsibility of the leader in communication
  • Models of human communication and their effect on leadership
  • How to use your team’s Maps-of-the-World to lead effectively
  • How leaders focus the attention of the team
  • Leaders control their emotional and physiological states

3. Understanding the Difference Between Formal and Informal Leadership Communication

  • The body language of communication
  • The right words to use in the right situations to be heard and to motivate
  • The four personal communication preferences of your team
  • The importance of building rapport in order to lead effectively

4. How to Lead Most Effectively Using Different Modes of Communication

  • In person
  • On the phone
  • Via email

5. Creating the “Team Culture” You Want
6. What Aspects of Leadership Hinder Your Effectiveness

  • What perceptions make you ineffective?
  • What perceptions increase your effectiveness?

7. Best Practices of Leaders in Your Field of Expertise

8. Understanding Your Teams Preferred Motivation Strategies

  • Questionnaire
  • Motivating your team by using their specific Maps-of-the-World

9. Evaluate the Six Functions of the Successful Leader™

  • Creating a target
  • Creating an environment
  • Securing resources and removing obstacles
  • Controlling the interfaces
  • Getting results
  • Controlling your emotional states
  • Learn what makes a successful leader
  • Learn how these six functions vary from your level in the organization and the situation

10. Contextual Leadership Styles™

  • How to evaluate any situation correctly and then select the best style
  • Real-time leadership challenges and solutions
  • Creating win-win situations
  • Using Contextual Leadership Styles for informal and formal leadership

11. Learn How To Pick the Best Leadership Style

  • Using Contextual Definition™
  • Using the Hierarchy of Leadership Styles™
  • Exercises

12. Learn When to Use Formal and Informal Leadership

  • In meetings
  • One-on-One

13. Learn How to Build Your Next Generation of Leaders

  • Through formal training and intervention
  • Through everyday communication and guidance

14. Learn How to Deal With Communication in Crisis Situations

  • Layoffs
  • Difficult performance reviews
  • Questions of authority