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STCi10-Building Stakeholder Relationships for Organizational Managers and Leaders

Building Stakeholder Relationships for Organizational Managers and Leaders

How to build a broader consensus in your stakeholder community

Two-Day Workshop
Facilitated by Steven Cerri
Class size is limited to 24 participants

OBJECTIVES

Dealing with customers as an engineer, project lead, or technical manager can be a challenge. While excellent communication skills can take you a long way toward success, dealing effectively with customers means more than just communicating well. It means being a partner with your customer so that you become a valued member of their team.

During this two-day workshop, participants will learn strategic processes and tools that will move them from being an “outsider” trying to help, to an “insider” developing mutually-beneficial relationships with any customer. For example, participants will learn how to turn an angry customer into a loyal ally. With new tools and perspectives, each participant will be able to apply these tips and techniques immediately to both internal and external customers.