Part-time technical and part-time manager Good evening! As I indicated in my previous blog, I taught a class this week on being a technical professional and technical manager at the same time. This is usually the situation that arises when a technical person is first promoted to management. They are promoted to a position that is part-time technical and part-time manager. During the class I taught, we discussed how and why a technical person … [Read more...] about #10 Management Myths
Steven Cerri’s Blog
Communication Good evening! Today I conducted a training class at a customer site. The topic focused on being a technical individual contributor and a technical manager at the same time. This is typically what happens when a technical person is promoted to management of a small team or a small project. In most cases a technical person is simultaneously a part-time technical individual contributor and a part-time technical manager. During … [Read more...] about #9 Your Only Tool Is…
My Boss Won’t Share Information Talk to me! Good morning! Once again, I was reading a magazine and thought I was dreaming. This time it was the October 9, 2006 edition of BusinessWeek. There happens to be a weekly column called “Analyze This”. The question came from C.J. of New York City. C.J. wrote, “I work with a top executive who regularly fails to share information I need. I wind up hearing about concerns he has or steps he has taken … [Read more...] about #8 Info Sharing Boss
Customer Service! Big Deal or Not? Good evening! Customer service is a big deal… to customers. It doesn't seem like such a big deal to businesses… at least some businesses. When I’ve been involved with customer service it’s seemed pretty easy to me and yet, apparently not to some. It’s considered such a confusing topic that this month’s issue of Fast Company devoted most of a whole issue to it. I picked up a copy of the September 2006 … [Read more...] about #7 Customer Service Is?
Find Your Mentor and Coach Find Your Sam or Samantha Good morning! In this blog I want to tell you about Sam. Sam Garcia. I don’t even know if Sam is still alive and so this might be a way for me to thank him and to acknowledge his existence in some small way. I graduated from college in 1969 with a B.S. in aeronautical engineering. After starting out in the ground support equipment department of the Apollo manned space program at … [Read more...] about #6 Find A Mentor
So You Want To Be A Manager How Does A Technical Person Get Promoted To Manager? If you’re currently a technical professional and you’re thinking about going into management, it’s important that you be aware that your transition to management isn’t going to be an overnight process. You’re not going to go to bed one night as a technical professional and wake up the next morning as a technical manager. But you knew that, right? What you probably … [Read more...] about #5 To Be A Manager