”Define your context, get your management style!” Good evening! So ultimately we get back to the fundamental, basic question and that is: What is the best management style to use in a given situation? By now, after reading my last three blogs, you probably get that achieving results and selecting the management style that best achieves results is not just about the qualifications of the direct report or team being managed. In fact, I’m … [Read more...] about #14 Contextual Definition
”And the winner of the Best Management Style is….!” Good evening! In this blog, I want to continue the thread I started two blogs ago in the blog of 101606. The topic is how best to manage to get results. I’ve introduced Andy Card’s comments in the book “State of Denial” and the situations brought about by Carli Fiorina and Mark Hurd at Hewlett Packard. The basic message is that different situations require different management styles to … [Read more...] about #13 Management Extremes
Managing for results AND empowerment Good evening! It seems lately that everywhere I turn, much of what I read about management and leadership keeps pointing to the same set of management deficiencies. It may be the major issue of managers and leaders; not just technical managers and leaders, but all managers and leaders. And quite simply it’s the inability of managers to manage so as to achieve results. Do any of the following three … [Read more...] about #11 Micro-Management or Bust!
Part-time technical and part-time manager Good evening! As I indicated in my previous blog, I taught a class this week on being a technical professional and technical manager at the same time. This is usually the situation that arises when a technical person is first promoted to management. They are promoted to a position that is part-time technical and part-time manager. During the class I taught, we discussed how and why a technical person … [Read more...] about #10 Management Myths
My Boss Won’t Share Information Talk to me! Good morning! Once again, I was reading a magazine and thought I was dreaming. This time it was the October 9, 2006 edition of BusinessWeek. There happens to be a weekly column called “Analyze This”. The question came from C.J. of New York City. C.J. wrote, “I work with a top executive who regularly fails to share information I need. I wind up hearing about concerns he has or steps he has taken … [Read more...] about #8 Info Sharing Boss
Customer Service! Big Deal or Not? Good evening! Customer service is a big deal… to customers. It doesn't seem like such a big deal to businesses… at least some businesses. When I’ve been involved with customer service it’s seemed pretty easy to me and yet, apparently not to some. It’s considered such a confusing topic that this month’s issue of Fast Company devoted most of a whole issue to it. I picked up a copy of the September 2006 … [Read more...] about #7 Customer Service Is?