Customer Service Skills for Technical Professionals
How to Turn Customers and Colleagues Into Allies
Facilitated by Steven Cerri
Class size is limited to 24 participants
Dealing with customers as an engineer, project lead, or technical manager can be a challenge. While excellent communication skills can take you a long way toward success, dealing effectively with customers means more than just communicating well. It means being a partner with your customer so that you become a valued member of their team.
During this two-day workshop, participants will learn strategic processes and tools that will move them from being an “outsider” trying to help, to an “insider” developing mutually-beneficial relationships with any customer. For example, participants will learn how to turn an angry customer into a loyal ally. With new tools and perspectives, each participant will be able to apply these tips and techniques immediately to both internal and external customers.